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Make sure that Temporary Internet files is checked. Select Tools Delete browsing history menu item from the main menu. We support the latest versions of all major browsers. To ensure that the current copy is loaded from the server and not from the cache, clear the disk and memory cache in your browser and load the page again. See how to clear the cache in commonly used browsers by reading following steps. Usually, this is not a problem, but when websites update, remembering that old version can sometimes cause a problem.Ĭlearing cookies and cache tells the browser to start over fresh. In order to speed up your internet experience, browsers will " remember" old versions of websites so that they load more quickly. Whether you’re having login trouble, issues with your Workspace, or any number of unusual errors, a quick emptying of the cookies and cache is the first solution we try as a support team. Click the icon to see a list of the blocked pop-ups.This article will cover the following topics:Ĭlearing the cache in Microsoft Internet ExplorerĬlearing the cache in Mozilla Firefox 3.5 and upĬlearing the cache in Safari for Mac OS X If pop-ups have been blocked, you'll see the blocked pop-up alert icon ( a window with a red cross ) in the address bar.Choose the data type you want to clear.On the menu bar, click on the Firefox menu and select Preferences.In the Cached Web Content section, click Clear Now.At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options.Make sure Preserve Favourites website data is unticked. Select Temporary Internet Files, Cookies and Form Data.Tap History and then Clear browsing data. Make sure Preserve Favourites website data is unticked In the Chrome app On your Android phone or tablet, open the Chrome app Chrome. Click the Tools button (with a cog symbol), point to Safety, and then click Delete browsing history.Check Temporary Internet files and website files and Cookies and website data. Select Safety, and then click Delete browsing history. Select beginning of time to delete everything. Internet Explorer (10 & 11) Click the gear icon in the top-right corner.

Use the menu at the top to select the amount of data that you want to delete.In the dialog that appears, select the checkboxes for the types of information that you want to remove.Click the Chrome menu on the browser toolbar.

To clear your browser's cache, please follow the below instructions for your specific browser.